How do I know it's safe to submit my credit card number?
AceCutting.com takes our customers' security seriously. Credit card payment is transacted over a secure network using an SSL. Personal information is encrypted and credit card numbers are not stored in our system. If you experience any difficulties while placing your order, please contact a Customer Service Rep at (888) 283-2597.
How do I cancel my order?
If you wish to cancel your order, contact the Customer Service Department during normal business hours. The order may be cancelled without penalty unless the product has shipped.
What methods of payment does AceCutting.com accept?
We accept Visa, MasterCard, Discover, and American Express credit cards, PayPal and wire transfer.
How fast can AceCutting.com ship my order?
Orders received by 2:00PM EST typically ship same day. To expedite a critical ship date order using Next Day Air, 2nd Day Air, etc., please contact a Customer Service Rep to confirm product availability and shipping method options.
What happens if my order is lost or damaged?
AceCutting.com employs professional packers experienced and trained in shipping heavy equipment and tools to prevent losses during shipment. In the rare instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.
Will AceCutting.com sell my name and address to other companies?
No! We do not sell our mailing list to anyone. Customer information is used solely by AceCutting.com to process orders, serving our customers in the best and most efficient manner possible.
Shipping or Website Errors
If the customer receives product due to our shipping error or incorrect website information, replacements will be shipped at no additional charge to the customer, and a prepaid return shipping label will be provided to return the original shipment.