International Shipping

Processing Payment: First shop and select the items you would like to purchase.  When complete go to the shopping cart, do not select checkout (you must view your cart first) and you will see on the right side a logo for Bongo International, click on that logo.  From there Bongo will then process the order with your information and pricing.  We then schedule the shipping and update with tracking information shortly after.

Founded in 2007, Bongo International started as a package forwarding service for international consumers who wanted to purchase items from US-based websites that did not offer international shipping. Bongo provided customers with access to these retailers through a US address, and forwarded their packages from Bongo’s distribution center to over 220 countries and territories worldwide. Today, Bongo has five distribution centers – on each US coast, the UK, Belgium and Peru – and has over 200,000 international consumers across the globe.

As Bongo grew, they saw a need to address the B2B side of the equation, developing Global eCommerce Solutions for online merchants who wanted to grow their international presence. Bongo offers safe, end to end solutions that allow eRetailers to easily expand into global markets. These solutions provide a seamless, localized experience for consumers, automatically displaying the checkout page in their language, accepting their preferred payment methods, and showing prices in their local currency. Additionally, they offer eRetailers the ability to display total landed cost which leads to price transparency at time of checkout. Bongo’s solutions have been pre-integrated within a number of popular shopping cart platforms for quick implementation.

Bongo International quickly established itself as a leader in cross-border enablement technologies and solutions, and as of December 2014, was acquired by FedEx. Going forward, Bongo will operate as a subsidiary of FedEx Trade Networks, further expanding their portfolio of offerings in the rapidly growing global e-commerce marketplace.

Express & Overnight

Express and overnight delivery orders for in-stock items placed prior to 2 PM EST ship same day. Orders received after 2 PM may ship the following business day. Standard Express and Overnight orders deliver Monday through Friday. Express and Overnight deliveries MAY be available on Saturday at additional shipping cost. Contact Customer Service for details and availability of Saturday Delivery. Deliveries are not made on Sundays.

Cancellation

A request to modify or cancel an order can be made through our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed within hours of the order being placed. NOTE: Once an order has shipped from our warehouse, the order cannot be cancelled.

P.O. Boxes

Orders shipped via FedEx require a physical street address for accurate delivery. FedEx is unable to deliver to a PO Box unless that PO Box is located within a storefront mailing service office.

Alaska, Hawaii & Canada or APO, FPO & DPO Shipping

All sales are final on orders shipping outside of the continental United States. Please consult with a Customer Service Rep regarding shipping outside of the continental United States.

Shipment on Customer-Provided Shipping Accounts

Customers may provide their own FedEx or UPS shipping account when placing orders through a Sales Customer Service Rep. Orders shipped on a customer-provided shipping account are subject to a handling fee per order.

Disclaimer

AceCutting.com cannot be held responsible for delivery delays cause by conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to review and investigation. The customer is responsible for all costs if the customer provides an incorrectly addressed order.