Ace Cutting asks international customers to please contact by phone or email to generate an accurate quote for item shipping and lead time. Ace Cutting does not currently accept payment through the website for customers outside the United States.
Express & Overnight
Express and overnight delivery orders for in-stock items placed prior to 2 PM EST ship same day. Orders received after 2 PM may ship the following business day. Standard Express and Overnight orders deliver Monday through Friday. Express and Overnight deliveries MAY be available on Saturday at additional shipping cost. Contact Customer Service for details and availability of Saturday Delivery. Deliveries are not made on Sundays.
A request to modify or cancel an order can be made through our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed within hours of the order being placed. NOTE: Once an order has shipped from our warehouse, the order cannot be cancelled.
Orders shipped via FedEx require a physical street address for accurate delivery. FedEx is unable to deliver to a PO Box unless that PO Box is located within a storefront mailing service office.
Alaska, Hawaii & Canada or APO, FPO & DPO Shipping
All sales are final on orders shipping outside of the continental United States. Please consult with a Customer Service Rep regarding shipping outside of the continental United States.
Shipment on Customer-Provided Shipping Accounts
Customers may provide their own FedEx or UPS shipping account when placing orders through a Sales Customer Service Rep. Orders shipped on a customer-provided shipping account are subject to a handling fee per order.
AceCutting.com cannot be held responsible for delivery delays cause by conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to review and investigation. The customer is responsible for all costs if the customer provides an incorrectly addressed order.